DECIMAL AI ANNOUNCES $4 MILLION SEED ROUND TO BRING CUSTOMER ENGINEERING TO SOFTWARE COMPANIES

Decimal AI has successfully raised $4 million in seed funding to enhance its customer engineering platform tailored for technical support teams. The funding round was co-led by Khosla Ventures and Kearny Jackson, with additional participation from Atlassian Ventures and Weekend Fund. This financing, announced on September 15, 2026, will enable Decimal AI to expand the capabilities of its AI Support Engineer, which is designed to help companies resolve customer issues more efficiently.

Founded by Sanjeet Hajarnis and Kevin Raji Cherian, Decimal AI aims to address the growing complexities of customer support in the software industry. The company's AI Support Engineer is already being utilized by notable clients such as Granola, Resilinc, Tealium, BuildOps, and Lucidworks. Since its inception in March 2025, Decimal has reported a 15-fold increase in the volume of support interactions it has resolved, demonstrating the platform's effectiveness in streamlining support processes. The technology is engineered to analyze customer inquiries and provide solutions by leveraging technical insights, thereby reducing the mean time to resolution for clients like Resilinc by 62%.

The strategic rationale behind this funding round is underscored by the increasing demand for efficient customer support solutions in the software sector. As software companies scale, the volume of support requests often rises exponentially, leading to increased operational costs. The AI-driven approach of Decimal AI not only mitigates these costs but also enhances the customer experience by providing timely and accurate resolutions. The platform's ability to integrate deeply with existing support and engineering tools further positions it as a critical asset for technical enterprises seeking to optimize their support functions.

The broader implications of Decimal AI's funding and technological advancements suggest a shift in the customer support landscape within the software industry. As companies recognize the value of integrating AI into their support operations, there is potential for the emergence of new categories, such as Customer Engineering, which could redefine how technical support is approached. The investment from prominent venture capital firms highlights the confidence in Decimal AI's vision and the necessity for innovative solutions in a rapidly evolving market.

Overall, the successful fundraising round for Decimal AI reflects a growing trend of investment in AI-driven solutions aimed at enhancing operational efficiencies in customer support. As the software industry continues to evolve, companies that leverage advanced technologies to bridge the gap between support and engineering may gain a competitive edge, paving the way for a more streamlined and effective approach to customer service.